đź”’ Privacy Policy
Vidyamitra
1. Introduction
Vidyamitra (“we”, “our”, “us”) is a managed home tuition platform that connects parents and students with verified home tutors. We are committed to protecting the privacy, confidentiality, and security of personal data shared by users while using our platform.
This Privacy Policy explains how we collect, use, store, share, and protect your information.
By accessing or using Vidyamitra services, you agree to the terms described in this Privacy Policy.
2. Scope of Policy
This policy applies to:
- Parents / Guardians
- Students
- Tutors
- Visitors of vidyamitra.in
It covers all data collected through our website, forms, communication channels (including WhatsApp, email, or phone), and future mobile applications.
3. Information We Collect
We collect information necessary to provide our services efficiently.
3.1 Personal Information
We may collect:
- Full Name
- Mobile Number
- Email Address (if required)
- Address / Location
- Communication preferences
3.2 Student Information
Collected via parents/guardians:
- Student Name
- Class (LKG to Class 8)
- Subjects required
- Academic needs
- Learning preferences
- Location details for tutor assignment
3.3 Tutor Information
For onboarding tutors:
- Name and contact details
- Educational qualifications
- Identity proof (Aadhaar or equivalent)
- Experience details
- Profile photo
- Verification documents
- Bank/payment details (if applicable in future)
3.4 Payment Information
Currently, payments may be handled through offline or assisted methods.
In the future, we may collect:
- Transaction reference IDs
- Payment confirmations
- Billing records
We do not store sensitive financial data such as card numbers or UPI credentials directly.
3.5 Technical Information
We may automatically collect:
- Device information
- IP address
- Browser type
- Usage behavior
- Analytics data
- Cookies (future implementation)
4. How We Use Your Information
We use collected data for the following purposes:
- To connect parents with suitable tutors
- To manage tuition requests and assignments
- To verify tutors before onboarding
- To schedule demo classes
- To provide replacement tutors if required
- To communicate service updates
- To improve platform quality and performance
- To maintain internal records and analytics
- To ensure safety and trust in the system
5. Data Storage and Security
We implement reasonable security measures to protect user data:
- Secure cloud-based storage systems
- Restricted access to authorized personnel
- Encrypted data handling where applicable
- Regular monitoring of system activity
However, no digital system is completely secure, and we cannot guarantee absolute protection against unauthorized access or breaches.
6. Data Sharing and Third Parties
We do not sell, rent, or trade user data.
We may share limited data with trusted third-party service providers for operational purposes:
- Firebase (Google) – authentication, database, storage
- Google services – analytics, hosting, tools
- Communication tools (WhatsApp, SMS, email services)
- Future payment gateway providers
Each third-party service operates under its own privacy policy.
7. Children’s Privacy
Our services are intended for students from LKG to Class 8 (approx. 4–15 years).
We collect student-related information only through parents or legal guardians. We do not knowingly collect data directly from children without parental consent.
8. Communication
By using our services, you agree that we may contact you via:
- Phone calls
- WhatsApp messages
- SMS
- Email (if provided)
These communications may include:
- Tutor assignment updates
- Service notifications
- Support assistance
- Important platform announcements
9. Replacement Policy Data Handling
When a tutor replacement is requested, we may store:
- Reason for replacement
- Previous tutor history
- Assignment records
- Resolution status
This helps improve service quality and accountability.
10. Data Retention
We retain user data only as long as necessary for:
- Providing services
- Legal compliance
- Operational requirements
- Dispute resolution
- Service improvement
Users may request deletion of their data, subject to applicable operational and legal requirements.
11. User Rights
Users have the right to:
- Access their personal data
- Request corrections
- Request deletion (where applicable)
- Withdraw consent for communications (limited cases)
Requests can be made via our support contact.
12. Cookies and Tracking
Currently, we may not actively use cookies. However, in the future we may implement:
- Analytics tracking
- User experience improvements
- Performance monitoring
Users can control cookies via browser settings.
13. Third-Party Services
We rely on trusted third-party services for platform functionality:
- Firebase (Google) – core backend system
- Google Cloud services – storage and analytics
- Communication APIs (WhatsApp/SMS/email tools)
- Future payment gateways
We are not responsible for the privacy practices of third-party services.
14. Business Model Transparency
Vidyamitra operates as a managed tuition platform where:
- Tutors are verified before onboarding
- Parents are matched with suitable tutors
- Service quality is monitored
- Replacement support is provided when needed
15. Limitation of Liability
While we take all reasonable steps to protect user data, Vidyamitra is not liable for:
- Unauthorized access due to external breaches
- Data loss due to third-party services
- User negligence in sharing credentials
16. Updates to Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
Continued use of the platform implies acceptance of changes.
18. Consent
By using Vidyamitra services, you consent to the collection and use of information as described in this Privacy Policy.